FAQ

How do I contact customer service?

Customers can reach our customer service department at (208) 319-3079 or our contact form: Contact Us | Open Trail

Can I cancel my order?

We are unable to process cancellations once an order has been placed. If you encounter any concerns or have questions, please contact us, and we'll be more than happy to assist you within the guidelines of our return policy. Thank you for your understanding.

What is your warranty policy?

Visit our Return & Warranty Policy page for details on our warranty policy as well as our returns policy.

I purchased the product from a private seller. Does the warranty apply?

The warranty is limited to the original owner ("Buyer" or "Original Owner") with proof of purchase.

How do I know if the part will fit my vehicle?

Our website features a part finder that can be found towards the top of each page. When you search by vehicle or add your vehicle to your garage, parts that fit will display a “Fits your Vehicle” message. If a part isn’t compatible, a note will indicate it’s not a match for your vehicle.

How can I find installation instructions for my part?

Visit our Resources page for downloadable PDF documents or contact our Customer Service team for additional support.

Can I buy replacement parts for my Open Trail products?

We offer a range of replacement parts for your convenience. If you can't locate what you're looking for, please don't hesitate to contact us. Please include the original Open Trail part number and a description of the component you need (photos are very helpful). Our team will be happy to check availability and get back to you promptly.

Do you offer sponsorship opportunities?

Yes, we offer sponsorship opportunities via our Race Support team. Resume application season is August 1, 2025 — September 30, 2025. Visit our Athlete Support Page for more information and to apply!

I want to become a Western Power Sports dealer. Where do I start?

More information on becoming a WPS dealer can be found here.